1. Free Shipping Eligibility

• Minimum Order Value: To qualify for free standard shipping, your order must meet the minimum purchase amount of $75 USD (for orders shipping to the USA) or $100 CAD (for orders shipping to Canada) before taxes and after any discounts.
• Qualifying Products: Certain items may be excluded from free shipping due to size, weight, or special handling requirements. Oversized or heavy items may incur additional shipping charges.

2. Regions Covered

• United States: Free shipping is available to all 50 states. Please note that orders shipping to Alaska, Hawaii, and U.S. territories may have longer delivery times.
• Canada: Free shipping is available to all Canadian provinces. Remote locations and certain northern areas may not be eligible for free shipping or may experience longer shipping times.

3. Shipping Method and Delivery Times

• Standard Shipping: Orders qualifying for free shipping will be shipped via standard shipping services. Estimated delivery times are typically 7-10 business days within the continental USA and 5-7 business days within Canada.
• Expedited Shipping: If you would like your order sooner, expedited shipping options are available at an additional cost, which will be calculated during checkout.

4. Duties and Taxes

• Cross-Border Fees: Orders shipped between the USA and Canada may be subject to import duties, taxes, and other charges. These fees are the responsibility of the customer and are not covered by our free shipping policy.

5. Exclusions

• Free shipping may not be available during special promotional events or when using discount codes that bring the order total below the minimum threshold.
• Items marked as “final sale” or “clearance” may be excluded from free shipping offers.

6. Returns

We hope you’re happy with your purchase, but if you’re not completely satisfied, eligible items may be returned within 15 days of delivery for a refund or exchange. Please review the guidelines below to ensure your return process goes smoothly.

 6.1. Eligibility for Returns

• Return Window: Items must be returned within 15 days of the delivery date.

• Condition of Items: Returned items must be in new, unused, and undamaged condition, with all original tags, packaging, and accessories included.

• Non-Returnable Items: Final sale, clearance items, perishable goods, personalized products, and certain other items are not eligible for returns. Check the product description for details.

 6.2. Return Process

• Request a Return: To initiate a return, please contact our Customer Support team at [your contact email or phone number] with your order number and reason for return.

• Return Authorization: Once approved, we will provide you with a Return Authorization (RA) number and return instructions.

• Return Shipping: Customers are responsible for return shipping costs, except when the item was defective or an error was made in the order.

 6.3. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed within 5-7 business days and credited to your original payment method.

• Deductions: In some cases, a restocking fee may apply and be deducted from your refund, as specified in the product listing.

 6.4. Exchanges

• Exchange Eligibility: Exchanges are allowed within the 15-day return window, subject to product availability.

• Processing Exchanges: Upon receiving your return, we’ll process the exchange and ship the replacement item at no additional charge for the first exchange. Additional exchanges may incur a shipping fee.

 6.5. Damaged or Defective Items

• Inspection Upon Arrival: Inspect your items upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 5 days of receipt, and we’ll arrange for a replacement or full refund, including return shipping. 

7. Policy Updates

• This free shipping policy may be updated periodically to reflect changes in our shipping rates, delivery services, or other factors. Please refer to this page for the most current information.

For further questions, please contact our Customer Support team (infos@priimste.com). We appreciate your business and aim to provide a seamless shopping experience.